Refund policy

Return and Refund Policy

At Evolved Outdoors, Inc., customer satisfaction is important to us. We want you to enjoy a positive shopping experience when purchasing our products. If you are not completely satisfied with your order, please review the following Return and Refund Policy.

1. Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the following conditions should be met:

  • The item must be unused and in its original condition.

  • The product must be clean, undamaged, and free from signs of use.

  • The item should be returned in its original packaging with all accessories and included components.

  • Proof of purchase or a valid order number must be provided.

For products intended for serving or handling food and beverages, such as ice scoops and dried fruit trays, items must be unused and hygienically suitable for return.

2. Non-Returnable Items

The following items may not qualify for standard returns:

  • Products that have been used, washed, or opened in a way that makes them unsuitable for resale due to hygiene or food-safety considerations.

  • Items damaged through misuse, improper cleaning, or normal wear and tear after delivery.

  • Products that have been modified or altered.

  • Items returned without prior authorization.

  • Products missing essential parts or accessories due to customer handling.

This policy does not affect any rights or remedies available to customers under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your metal ice bucket, ice scoop, dried fruit tray, or another product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide the following information:

  • Your order number

  • A description of the problem

  • Clear photographs showing the damage or defect

  • Photographs of the original packaging, if applicable

Our customer support team will review your request and work with you to determine an appropriate resolution, which may include a replacement, refund, or another suitable solution.

Please retain the original packaging until your request has been reviewed.

4. How to Request a Return

To initiate a return, please email us at:

[email protected]

Please use the subject line "Return Request" and include:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Supporting photographs, if relevant

Our customer support team will review your request and provide return instructions if it is approved.

Please do not send any item back before receiving return authorization and instructions from our team.

5. Return Shipping Costs

For returns due to personal preference or a change of mind, customers are generally responsible for return shipping costs unless otherwise agreed.

If a product arrives damaged, defective, or incorrect, please contact us before arranging a return. We will review the circumstances and provide appropriate assistance in accordance with applicable law.

Original shipping charges are generally non-refundable unless the return results from our error or a refund is otherwise required by law.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for refund processing after approval. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If your refund has not appeared after the expected processing period, please contact your payment provider or email us for assistance.

7. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us to discuss an appropriate replacement or alternative resolution.

All exchanges are subject to product availability and applicable return conditions.

8. Product-Specific Considerations

Our store offers products such as metal ice buckets, ice scoops, dried fruit trays, and related serving accessories.

Before purchasing, please carefully review product descriptions, dimensions, materials, finishes, and care instructions.

Please keep the following points in mind:

  • Product colors and finishes may appear slightly different depending on lighting and screen settings.

  • Minor measurement variations may occur.

  • Metal surfaces may require appropriate cleaning and care according to the product instructions.

  • Products intended for food or beverage use should be returned unused and in hygienically suitable condition, subject to applicable law.

  • Please retain the original packaging until you are satisfied with your purchase.

9. Contact Information

If you have questions about returns, refunds, or exchanges, please contact us:

Business Name: Evolved Outdoors, Inc.

Email: [email protected]

Business Address:
6125 Luther Ln, #210
Dallas, TX 75225
United States

Website: http://me5j30-tw.myshopify.com/

Thank you for shopping with Evolved Outdoors, Inc. We appreciate your business and look forward to serving you.